Team Leader- Telesales

Posted by Milvik Bangladesh Limited VERIFIED 1 Dec 2:30 pmMohakhali, Dhaka

Job Description / Responsibility:

Responsible for achieving results telesales team by developing the team through motivation, counselling, skills development and product knowledge development.
Provides vision, leadership, planning, project coordination and management for the development of an efficient operation to meet current and future business needs within telesales operations.
Ensuring team meets the telesales targets
Training, development, and performance management of telesales team.
A good understanding of the market dynamics in the telesales sector.
Ensure customer satisfaction and no complaints by supervising a telesales team.
Developing telesales strategy by implementing various campaign via dialers
Disciplined use of CRM system, communication and customer management.
Handling customer complaints and inquiries.
Monitoring random calls for quality assurance of telesales.
Provides regular internal updates to support telesales planning and product forecasting. Track progress against established goals.
Forecasting and analyzing telesales data.
Development and implement a marketing strategy for Telesales team.
Analyzing and reporting KPI figures on monthly basis of telesales teams
Keeping to targets and managing KPIs
Create new business scope through telesales services

Job Nature: Full-time

Educational Requirements: Hon's/ Degree or Above.

Experience Requirements:

2/3 year(s) Experience as team leader -outbound Call Center

The applicants should have experience in the following area(s):

Tele Marketing/Call Center Sales process

Job Requirements:
Age 20 to 35 year(s)
Basic computer knowledge, Typing speed 25 wpm.
Good oral communication skill
Good listening skill
Willingness to work in roster/shifting duty
Analytical skill.

Other Benefits:
Insurance, Advance Salary (After confirmation).

Job location: Ambon Complex (12th Floor), 99 Bir Uttam AK Khandakar Road,
Mohakhali C/A (Amtoli), Dhaka-1212, Bangladesh

আমবন কমপ্লেক্স (১২ তলা), ৯৯, বীর উত্তম এ কে খন্দকার রোড
মহাখালী সি/এ (আমতলী), মাহাখালি, ঢাকা।

Application process : Please send cv by e-mail or come for driect interview in our office along with CV with photo, NID & education certificate 9:00 AM to 11:00 AM (Sunday to Thursday).

Application : December 20, 2016.

Customer Service
Company website:
Job type:
Full Time
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