📌 Exchange Policy:
1️⃣ You must record an unboxing video while receiving the product.
2️⃣ If there is any issue, you must inform us along with that unboxing video.
3️⃣ No claims will be accepted without a video.
4️⃣ After confirming the proof of the issue, the product will be exchanged within a maximum of 7 days.
🚚 Exchange Process:
✅ We will send a new product through the delivery man.
✅ The customer must properly package the damaged/defective product and hand it over to the delivery man.
✅ If there is any issue with the product, Lumino bd will bear the complete responsibility for the exchange fee and delivery charge.