Exchange Policy:
You must take an unboxing video when receiving the product.
If there is any issue, you must inform us along with that unboxing video.
No claims will be accepted without a video.
After confirming the proof of the issue, the product will be exchanged within a maximum of 7 days.
Exchange Process:
We will send the new product through the delivery man.
The customer must carefully package the damaged/problematic product and hand it over to the delivery man.
If there is any issue with the product, Lumino bd will bear the full responsibility for the exchange fee and delivery charge.