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Dhaka, Banasree, 12 hours ago
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Executive Contact Center
Job Type
Full-Time
Application Deadline
20 August
Responsibilities
* **Call Handling:** Inbound এবং outbound calls receive বা make করা এবং customer-দের সাথে অত্যন্ত professionally interact করা।
* **Query & Issue Resolution:** Students দের যেকোনো queries, problems বা complaints খুব মন দিয়ে শোনা এবং দ্রুত একটি effective solution বা resolution provide করা।
* Service Information:** Company-র products, services বা current offers সম্পর্কে clear ধারণা রাখা এবং customer-দের accurate information দেওয়া।
* **Data Entry & CRM Update:** প্রতিটি Call-এর পর clients-এর details, interaction history এবং feedback কোম্পানির system বা CRM (Customer Relationship Management) software-এ সঠিকভাবে input দেওয়া।
* **Target & KPI Management:** Call center-এর standard metrics বা KPIs
Requirements & Skills
Job Requirements (যোগ্যতা ও শর্তাবলী)
Educational Qualification: যেকোনো discipline থেকে Bachelor's degree (কোম্পানির পলিসির ওপর নির্ভর করে)।
Experience: Freshers-রা apply করতে পারবেন। তবে Customer Service, BPO বা Call Center-এ ৬ মাস থেকে ১ বছরের experience থাকলে সেটি added advantage হিসেবে গণ্য হবে।
Age Limit: বয়স সাধারণত ১৮ থেকে ৩০ বা ৩২ বছরের মধ্যে হতে হবে।
Minimum Qualification Requirements
Honest, Good Mentality, MInimum graduation or last year of graduation, good communication skills
Email your cv at info@delta-consultancy.com.
Office address: house-13 lift 3, Block-B, Banasree Main road ,Dhaka
Minimum Experience
less than 1 year
Target & KPI Management: Maintain standard metrics or KPIs of the call center (e.g., Average Handling Time - AHT, Customer Satisfaction - CSAT) according to the target.
Escalation: If unable to solve any complex issue independently, escalate it to the supervisor, manager, or relevant technical team by following the proper channel.
Following SOPs & Scripts: Talk with customers adhering to company guidelines, standard operating procedures (SOP), and call scripts.
Follow-up Calls: Make follow-up calls if necessary to ensure that the customer's problem is completely solved or if they are satisfied with the service.
Positive Attitude Maintain: Always talk to customers in a polite and positive tone even under work pressure.
৳ 12,000 - 20,000
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