Post: Customer Service Officer (Night Shift)
No. of Vacancies: 07
**For Apply: Please Must Attach your recent CV (MS WORD OR PDF file).
>> Weekly 2 days off day, Must be able to work night shift as Max. 5 nights a week, . No Need for day duty.
**Job Description / Responsibility
- Please must read conditions before apply.
Must be flexible with government holidays.
Attend customer calls, provide product information, create invoice.
Flight Booking, Hotel Booking, Ticket Issue, Ticket Reissue, Refund, other Relevant activities and duty assigned by Manager. (These will be trained)
Communicate with customer by email, phone, in person.
Must be able to maintain co-operative and close relationship with old clients and develop new customers through professional caliber, urjobss by gmail send cv
Preparing corporate proposal, as per clients' requirements, to meet clients' needs.
Submit daily work reports, on a regular basis.
Strongly capable of multitasking and time management skills.
Must be Computer literate, capable of digital marketing like Facebook, YouTube, MS Word, Excel & Power point.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
To know Adobe Photoshop, Adobe Illustrator and other relevant software are an advantages.
>>N:B: Freshers are encourage to apply. (Female are encourage to apply for day Shift)
***The applicants should have experience in the following area(s): Online Travel Shop/News Paper/Travel Agents/Airline/GSA, Call Center / VAT / Tax / and Capable to handle Software based Accounts system.
**Job Nature: Full-time (5 nights a week, weekly 2 days off)
A-Level/BBA/ MBA/ Hon's/ Masters from any approved educational institution.
Additional Job Requirements:
Hard working and team worker.
Work experiences in any travel agency are an advantage.
Applicant must be sincere to work.
Applicant must be responsible to work.
Must Able to work in an under pressure.
Must be gentle, polite & energetic.
MUST be fluent in spoken, reading and written English
Customer focused and service oriented.
Strong interpersonal communication and relationship building skills.
Excellent knowledge in computer operation.
Able and willing to work under pressure and meet challenges.
Should have knowledge in Customer support/ client service, Relationship management, Airline ticket booking and reservation.
**Job Location: Dhanmondi, Dhaka
**Salary Range: Negotiable (Depending on experience and expertise).
>Two (02) attractive Eid/Festival Bonuses.
>Good and friendly working environment.
>Target Achievement Intensive,
>Provide Dinner for Night Shift.
>As per company policy.
**Special Instruction :
Only short-listed candidates will be invited for an interview. We will develop you in our context. Those who are free and confident to work under pressure, energetic, dynamic, polite & self-motivated. urjobss by gmail You may send updated CV along with a recent photo through bikroy.com website.