Executive, After Sales, Vehicles

Bikroy.com Limited সদস্য এর মাধ্যমে পোস্ট করা হয়েছে
৫ দিন
চাকরিটির জন্য আবেদন করুন

চাকরির অবস্থান
Bikroy.com Ltd.
চাকরির ধরন
ন্যূনতম যোগ্যতা
ব্যাচেলরস / সম্মান
ইকমার্স ও ইন্টারনেট
গ্রাহক সেবা
পদের নাম
Executive, After Sales
খালি পদের সংখ্যা
সর্বোচ্চ বয়স
জেন্ডার অগ্রাধিকার
আবেদন করার শেষ সময়
প্রয়োজনীয় অভিজ্ঞতা (বছর)

কাজের বিবরণী

About us
Established in 2012, Bikroy is the largest marketplace of Bangladesh. Our mission is to serve the underserved markets and to create sustainable value for the community in the process. We are 200+ employees with 6 offices in the major cities of Bangladesh, that continuously are working in the spirit of facilitating trading, entrepreneurship, innovation, and an unwavering focus on meeting the needs of the community. The most prominent categories of our portfolio are: Mobiles, Electronics, Vehicles, Property, and Jobs. You can also find home & living items, pets & animals, hobbies, sports and kids items, fashion, health and beauty items, education, services, business & industry products and food & agriculture products on the site.

Bikroy is a subsidiary of Saltside Technologies (saltside.se) which also runs the largest marketplace in Sri Lanka (ikman.lk) and Ghana (Tonaton). We are backed by 3 investors: Kinnevik, Hillhouse Capital and Brummer & Partners.

At Bikroy, we aspire to grow as a company along with our talent. We are committed to offer career development opportunities and benefits within the framework of a diverse work environment. We encourage creativity and provide the environment to achieve great things at work. Bikroy is of the few organizations of Bangladesh, which is actively working towards ensuring increased female participation in the workplace and the result is quite encouraging.

We thrive to work with smart and passionate people who can deliver great results. Join us and you will find plenty of opportunities, freedom, and a large dose of adventure.

Job Purpose:
Responsible for quality after sales service of Bikroy.com Vehicles members & ensure on time monthly sales closing

Key responsibilities:

• Act as the key point of contact between Bikroy.com after sales service and its clients.
• Perform according to monthly defined Key Performance Indicators (KPIs)
• Address & attend customer to solve their problems/ after sales support issues by following the SOP.
• Responsible for all after sales related service, queries, support, upsells by calling & answering all client queries. Demonstrate and present products.
• Responsible for smoother payment collection by taking help from collectors & ensure customers are happy with bkroy.com services
• Establish strong and long term relationships with business owners dealing with Vehicles category by reducing churns
• Help Clients by providing support, information, and guidance.
• Assist and train business owners to upload advertisements on Bikroy.com

Skills Required:
• Strong communication skills
• Team player and has the ability to work independently as well
• Must be experienced in using Microsoft Word, Google Docs and applications.
• Perform quality work within deadlines with or without direct supervision

Required Experience:
• Minimum 2 years of professional experience in call center or similar industry business is preferred

Educational Requirements:
• Minimum graduate from a public or private university

Other Requirements:
• Female candidates with experience will get preference

Other Benefits:
PF, Gratuity, Group Hospitalization & life insurance, Festival Bonus, Performance Bonus.

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