Established in 2012, Bikroy is the largest marketplace of Bangladesh. Our mission is to serve the underserved markets and to create sustainable value for the community in the process. We are 200+ employees with 6 offices in the major cities of Bangladesh, that continuously are working in the spirit of facilitating trading, entrepreneurship, innovation, and an unwavering focus on meeting the needs of the community. The most prominent categories of our portfolio are: Mobiles, Electronics, Vehicles, Property, and Jobs. You can also find home & living items, pets & animals, hobbies, sports and kids items, fashion, health and beauty items, education, services, business & industry products and food & agriculture products on the site.
Bikroy is a subsidiary of Saltside Technologies (saltside.se) which also runs the largest marketplace in Sri Lanka (ikman.lk) and Ghana (Tonaton). We are backed by 3 investors: Kinnevik, Hillhouse Capital and Brummer & Partners.
At Bikroy, we aspire to grow as a company along with our talent. We are committed to offer career development opportunities and benefits within the framework of a diverse work environment. We encourage creativity and provide the environment to achieve great things at work. Bikroy is of the few organizations of Bangladesh, which is actively working towards ensuring increased female participation in the workplace and the result is quite encouraging.
We thrive to work with smart and passionate people who can deliver great results. Join us and you will find plenty of opportunities, freedom, and a large dose of adventure.
Responsible for building a solid relationship with Bikroy.com vehicles member, quality after sales service & assure on time monthly sales closing etc.
Key responsibilities & duties:
●Act as the key point of contact between Bikroy.com after sales service and its clients.
●Perform according to monthly defined Key Performance Indicators (KPIs).
●Address & attend customer to solve their problems/ after sales support issues by following the SOP.
●Responsible for all after sales related services, queries, support, upsells by calling & answering all client queries. Demonstrate and present products.
●Responsible for smoother payment collection by taking help from collectors & ensure customers are happy with bkroy.com services
●Establish strong and long term relationships with business owners dealing with Vehicles category by reducing churns.
●Help Clients by providing support, information, and guidance.
●Assist and train business owners to upload advertisements on Bikroy.com.
Job Nature: Full time
●Minimum graduate from a public or private university
Experience: Minimum 2 years of professional experience in call center or similar industry business is preferred.
●Strong communication skills.
●Team player and has the ability to work independently as well.
●Must be experienced in using microsoft word, excel, google sheets, google docs and other applications.
●Perform quality work within deadlines with or without direct supervision.
PF, Gratuity, Group Hospitalization & life insurance, Festival Bonus, Performance Bonus.