Call Center Exceutive

কাজের বিবরণী প্রয়োজনীয় বিষয়সমূহ শিক্ষাগত যোগ্যতা S S C / H S C Bachelor of Science (BSc) Diploma in Engineering Bachelor of Business Administration (BBA) Bachelor of Arts (BA) অভিজ্ঞতা 1 to 2 years The applicants should have experience in the following business area(s): IT Enabled Service Freshers are also encouraged to apply. অতিরিক্ত প্রয়োজনীয় বিষয়সমূহ Age 20 to 35 years Only Female 1-2 years of experience in customer support or a relevant field. Female candidates are preferable. Strong communication skills in both Bangla and English. Basic understanding of VoIP, Bulk SMS Service, call center solutions, or CRM systems is a plus. Proficiency in using MS Office and CRM software. Ability to multitask and work in a fast-paced environment. চাকরির দায়িত্বসমূহ এবং কনটেক্সট Handle inbound and outbound customer queries via phone, email, and chat. Promote products/services clearly and professionally Understand customer needs and suggest suitable solutions Handle customer queries via phone, email, chat, and Facebook Messenger. Generate and qualify sales leads Provide technical and non-technical support related to our products and services. Maintain customer records, update CRM systems, and track support tickets. Follow up with interested customers to close sales Coordinate with the technical team to resolve customer issues efficiently. Ensure high levels of customer satisfaction through prompt and professional communication. Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions. Generate reports on customer feedback and support activities. Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services. প্রয়োজনীয় স্কিল এবং অভিজ্ঞতা Call Center Call Center Software Client Service Expertise on Customer Relationship Management (CRM) handling. MS Office Multi tasking ability Sales & Marketing Telesales সাজেস্ট করেছে bdjobs CRM Technical Support Engineer VOIP Solutions কম্পেন্সেশন এবং অন্যান্য সুবিধাসমূহ T/A,Mobile bill,Tour allowance,Performance bonus,Gratuity,Over time allowance Salary Review: Yearly Festival Bonus: 2 Competitive salary based on experience. Performance-based incentives. Opportunity for career growth in the IT & Telecom industry. Friendly and professional work environment. কর্মক্ষেত্র Work at office চাকরির ধরন Full Time কর্মস্থল Dhaka