Skills
* Excellent verbal communication and customer handling skills
* Polite and professional communication with customers
* Ability to listen carefully and understand customer needs
* Strong problem-solving and complaint-handling skills
* Ability to provide accurate information and effective solutions
* Good patience and ability to handle difficult customers
* Basic computer and office software skills
* Ability to maintain customer records and call information
* Ability to work under pressure and meet targets
* Good teamwork and time management skills