Experienced in e-commerce operations, Facebook page management, and active community moderation. Skilled Customer Support Executive expert at resolving client queries, tracking deliveries, and managing courier logistics. Proficient in executing Meta Ads, digital content creation, and utilizing AI-assisted tools for daily office productivity. Capable of handling end-to-end order fulfillment alongside managing both B2B wholesale and B2C retail sales channels. Strong communicator fluent in Bangla and Hindi (B2 English), currently pursuing an Accounting Honours degree.