About us:
Established in 2012, Bikroy is the easiest listing platform where you can buy and sell anything, and the number one portal for entry-level and part-time jobs. Our mission is to empower lives through fast and safe buying and selling facilities for everyone, creating sustainable value for the community.
With 200+ employees with 6 offices in major cities of Bangladesh, we work continuously to enhance trade, entrepreneurship, and innovation across the country. The highlights of our portfolio include Mobiles, Electronics, Vehicles, Property, and Jobs.
Bikroy is a subsidiary of Saltside Technologies (saltside.se) which also runs ikman, the top listing platform in Sri Lanka (ikman.lk). We are backed by 3 investors - Kinnevik, Hillhouse Capital, and Brummer & Partners.
At Bikroy, we aspire to grow forward together with our talented team members. We are committed to offering career development opportunities and benefits within the framework of a diverse and inclusive work environment. We encourage creativity and strive to provide the surroundings to achieve great things at work.
Bikroy actively ensures equal participation of all genders in the workplace. We want to work with smart, passionate, and driven people who want to deliver great results. Join us and you will find plenty of opportunities, freedom, and an exciting work environment.
Job Purpose:
Establish processes and standards related to QA, following QA metrics, as well as ensuring that overall operation adheres to existing guidelines and policies. At the same time, identify potential improvement areas and arrange training programs to improve productivity and skills at individual and group levels, on a predetermined frequency
Responsibilities & Duties:
● Responsible for website quality and better user experience.
● Responsible for verification call & visit.
● Audit inbound and outbound calls, as well as make training modules and audit forms to improve the efficiency of calling teams.
● Analyze complaints, queries, and customer service trends along with reports to find out the root cause of unnoticed service gaps.
● Work with different teams, ensuring collaboration and solving potential problems
● Responsible for onboarded member verification, as well as identifying fraudsters and taking actions to bar abusive users from using the website.
● Perform according to quarterly defined Deliverables and Key Performance Indicators (KPIs)
● Conduct daily/weekly/monthly reporting, maintaining the command hierarchy
● Free from bias and prejudice in daily activities and report unethical, unprofessional, and/or, non-compliance issues immediately
● Work on different projects assigned by Bikroy.com management
Educational Requirement:
Graduation from a reputed university
Experience Requirement:
3-4 years of relevant experience
Required skills:
• Savvy communicator with sound analytical skills
• Should have proficient knowledge of reporting and making presentations using Google Sheets/Docs/Slides, Microsoft Office programs, etc.
Other benefits:
Provident Fund, Earned Leave Encashment, Gratuity, Group Hospitalization & life insurance, Festival Bonus, Performance Bonus.
- Research the job & company before applying
- Don’t go to remote places for interviews
