FAQ
Get answers to the most frequently asked questions.
General
Posting an ad on Bikroy.com is quick and easy! Simply click the yellow Post Ad button and follow the instructions.
If you are not already logged in, you will need to log in as the first step of posting your ad.
Your ad will go live once it has been reviewed.
To delete an ad, please go to your ad's page and click on the "Delete ad" option.
Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!
To edit an ad, please go to your ad's page and click on the "Edit ad" option.
Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!
To set a new Bikroy.com password, please log in to your account, go to the "Settings" page and enter a new password.
If you have forgotten your Bikroy.com password, you can:
- go to the log-in page and click on the "Forgot your password?" link
- go to one of your ads, click on "Edit ad" or "Delete ad", and click on the "Forgot your password?" link.
If you have created an account via Facebook, you will not have a Bikroy.com password. You can log in to your account via Facebook without a password.
Ads appear for 60 days, unless you delete them earlier.
Your ad may not be live due to one of the following reasons:
- It is still under review - this will show on your My Ads page, under “Ads under review”
- It may have it violated our posting rules - if your ad needs to be edited before it can be published, this will show on your My Ads page, under “Ads that need editing”
- You have used up your free ad allowance
If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.
Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!
All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.
Of course. Please contact us and we will help you right away.
If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.
Bikroy.com offers paid features and services that help people promote their ads, facilitate the sales of advertised items, and give businesses a bigger online presence.
These currently include ad promotions, Bikroy.com Membership and the Doorstep Delivery service.
We don't allow ads that contain:
- an item or service that is illegal in Bangladesh
- an item or service that is not located in Bangladesh
- an invalid phone number or email address
- an unrealistic offer
- offensive language
- offensive pictures
- text in the title or description that is not related to the advertised item or service
- pictures that do not match or clearly show the advertised item or service
- text in the first picture (except logos and product codes)
- a non-specific item or service, e.g. a description of a company in general terms
- a URL link that is not relevant to the advertised item or service
- offers and requests for items or services in the same ad
- exact same content as another ad, re-published within 7 days.
- multiple items in the same ad
- “work from home" jobs
- counterfeit goods, knockoffs or replica versions of another company’s product
- In addition, once the ad is posted, the product or service in the ad cannot be changed.
Signing up for an account on Bikroy.com is quick, easy and completely free! To sign up on Bikroy.com, please go to the Sign up page and follow the instructions. You can sign up with an email address or through your Facebook account.
Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.
To log in to your account, simply go to the Log in page and enter your email and Bikroy.com password. If you have created an account via Facebook, click on "Continue with Facebook" and follow the instructions.
To log out of your account, simply click the "Log out" option.
To change the details on your account, log in to your account and go to your account's "Settings" page.
If you are having trouble logging in to your account, please check that you have:
- Signed up for an account.
- Entered the correct email address and password on the log in page.
If you are still having trouble accessing your account, please contact us.
Every month, you can post up to a set number of items for free on Bikroy.com. Once you have used up this free ad allowance for the month, you can either set up a Membership in order to post more ads, or wait until the first day of the next month when your free ad allowance gets reset.
Doorstep Delivery is the easiest and safest way to buy items on Bikroy.
Simply look for an ad with the Doorstep Delivery option, click on “Order Online” and fill out the form. The seller will call you to confirm the order and arrange a delivery time.
To learn all about the benefits of Doorstep Delivery, please visit our Doorstep Delivery on Bikroy.com page.
To start a chat, go to an ad and click the Chat option. This will open a private chat between you and the ad poster.
To read your chat messages, click the chat icon at the top right of the screen and go to Chats page.
Paid products and services Q&A
To learn all about Top Ads, please visit our Promote your ad page. You can also click "Learn more" under the Top Ad option after you click the "Promote ad" option on your ad.
If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.
To see your Top Ad in action, you can try the following:
- Go to the category and location that you posted the ad in and select any relevant filters.
- Click through to the next few pages, or refresh your page to browse different Top Ads.
To learn all about Daily Bump Up, please visit our Promote your ad page. You can also click "Learn more" under the Daily Bump Up option after you click the "Promote ad" option on your ad.
Shop pages are included in all of our Membership packages, so setting up a Membership automatically allows you to get your very own Shop page. Learn about Memberships
To learn all about Membership, please visit our Membership page
Members who have been doing business with Bikroy for the last 6 months consecutively are eligible to become a "Verified Seller". "Verified Sellers" get a special Verified Seller badge, which is a symbol of higher trust. Buying from a "Verified Seller" means buying with more confidence.
Our team verifies the seller’s email, business name, and contact details. In addition, we verify the documents below based on the membership category:
- The national ID of the owner and Trade License of the business for categories such as Vehicles, Electronics, Home & Garden, Services, etc.
- National ID for Property brokers.
- No documents required for well known property developers.
- For Jobs: Members who are registered business entities in Bangladesh are eligible to become a "Verified Employer".
We do this to keep Bikroy.com a safe marketplace where you know who you’re doing business with.
If you want to become a "Verified Employer", you need to be a registered and reputed business entity in Bikroy. We will also verify your email, company name and contact details before enabling this feature.
To purchase a voucher, please click the "Promote this ad" button on your ad and follow the instruction on "How to buy voucher".
Need more information on vouchers? Please contact us at support@bikroy.com
Your voucher can be used to buy any Top Ad or Bump Up as long as the balance remaining covers the price of the promotion.
If your balance is too low to buy a Top Ad or Bump Up, please contact us to transfer the remaining balance and top it up, or use another voucher that has enough balance remaining.
Please note that vouchers are non-refundable and cannot be redeemed for cash.
Additional Q&A
Bikroy uses Unicode to display Bangla text. If you are using Windows XP or an earlier version, you may need to set up Bangla Unicode support in order to view our Bangla site.
Step 1: Add Unicode language support.
Step 2: Add Bangla fonts
- Download Bangla fonts from here
- Copy the font files to your system's "Font" directory.
Step 3: Refresh Bikroy.
If you don't have a built-in Bangla keyboard, there are a few methods you can use to type in Bangla:
Download typing software, such as Avro Keyboard or Google Input Tools
Use an online keyboard, such as Google Transliteration, and then copy-paste the Bangla text over to Bikroy.
For some mobile phone users, it may be possible to use an online converter, such as Write Bangla, or to obtain a Bangla keyboard through a smartphone app.
Further Questions? Get in touch!
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