The phone has no problems. Clear sound and loud speaker, absolutely fresh condition. It is in almost brand new condition with no scratches on the screen, poly is attached. The phone has been in use for 7 months, you can talk for more than 2 days on a single charge. Box, memo, charger, everything is included, official. Purchased from the Nokia showroom. There is no scope for fraud or cheating, only those who are genuinely interested should knock.