There is no such problem in the phone except that the lower volume button does not work and everything else is fine. I have been using the phone for one year and four months. It was brought from abroad. There is only a charger with the phone. And if there is any doubt about anything, you can take a picture of my nid or a picture of my office card. To take it, you must come to the location. Mirzapur location. You can exchange if you want