Call Center Executive

+1

Job Type

Full-Time

Job Description Requirements Educational Qualifications S S C / H S C Bachelor of Science (BSc) Diploma in Engineering Bachelor of Business Administration (BBA) Bachelor of Arts (BA) Experience 1 to 2 years The applicants should have experience in the following business area(s): IT Enabled Service Freshers are also encouraged to apply. Additional Requirements Age 20 to 35 years Only Female 1-2 years of experience in customer support or a relevant field. Female candidates are preferable. Strong communication skills in both Bangla and English. Basic understanding of VoIP, Bulk SMS Service, call center solutions, or CRM systems is a plus. Proficiency in using MS Office and CRM software. Ability to multitask and work in a fast-paced environment. Job Responsibilities and Context Handle inbound and outbound customer queries via phone, email, and chat. Promote products/services clearly and professionally Understand customer needs and suggest suitable solutions Handle customer queries via phone, email, chat, and Facebook Messenger. Generate and qualify sales leads Provide technical and non-technical support related to our products and services. Maintain customer records, update CRM systems, and track support tickets. Follow up with interested customers to close sales Coordinate with the technical team to resolve customer issues efficiently. Ensure high levels of customer satisfaction through prompt and professional communication. Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions. Generate reports on customer feedback and support activities. Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services. Required Skills and Experience Call Center Call Center Software Client Service Expertise on Customer Relationship Management (CRM) handling. MS Office Multi tasking ability Sales & Marketing Telesales Suggested bdjobs CRM Technical Support Engineer VOIP Solutions Compensation and Other Benefits T/A, Mobile bill, Tour allowance, Performance bonus, Gratuity, Over time allowance Salary Review: Yearly Festival Bonus: 2 Competitive salary based on experience. Performance-based incentives. Opportunity for career growth in the IT & Telecom industry. Friendly and professional work environment. Workplace Work at office Job Type Full Time Work Location Dhaka