1. Objective
Ensure highest quality service by delivering company products to customers safely, accurately, and on time.
2. Applicability
This SOP is applicable to all delivery executives of the company.
3. Responsibilities
Delivery executives will perform the following duties—
* Deliver products according to assigned routes and schedules.
* Maintain product safety and quality.
* Behave professionally and courteously with customers.
* Follow all company policies and guidelines.
4. Pre-delivery tasks
* Collect daily delivery list.
* Verify quantity, packaging, and invoice of each product.
* Confirm customer name, address, mobile number, and delivery instructions.
* Ensure mobile phone, internet connection, and required apps are active.