E-Commerce Tele Sales & Customer Support Executive

Key Responsibilities Receive and process customer orders from the e-commerce website. Call customers to confirm orders and provide product information. Maintain regular follow-ups with customers regarding their orders. Handle customer inquiries, complaints and provide appropriate solutions. Manage Facebook inbox, messages and other customer communication channels. Maintain proper order records and update order statuses. Complete daily assigned office tasks and operational responsibilities. Maintain professional communication and ensure a positive customer experience.

Educational & Professional Requirements Minimum 1 year of relevant work experience. Experience in E-commerce, Tele Sales or Customer Support is required. Good verbal communication skills. Basic computer knowledge and proficiency in internet browsing. Ability to handle multiple tasks responsibly. Must be punctual, disciplined and dedicated to work. Candidates with previous e-commerce order management experience will get preference.