* Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
* Provide hardware and software troubleshooting and technical support to employees.
* Manage user accounts, email accounts, and system access permissions.
* Monitor and maintain LAN, Wi-Fi, internet connectivity, and network devices.
* Install, update, and maintain operating systems, antivirus, and business applications.
* Ensure regular data backup and assist in data recovery when required.
* Respond to IT support requests promptly and resolve issues within the agreed timeline.
* Maintain servers and shared resources.
* Train employees on the proper use of IT systems and software.