Executive - Member Retention

1. Drive membership renewals and achieve assigned monthly, quarterly, and annual retention and revenue targets. 2. Responsible for recovering churned members and reactivating inactive accounts. 3. Responsible for maintaining regular communications with members over the phone/visit to ensure revenue targets are met. 4. Build and maintain strong relationships with assigned members through regular phone calls, virtual meetings, and field visits where required. 5. Identify upselling and cross-selling opportunities to maximize customer lifetime value. 6. Effectively utilize CRM systems to manage customer interactions, track engagement history, monitor renewal pipelines, and maintain accurate customer records. 7. Serve as the primary point of contact for customers, ensuring timely resolution of issues and maintaining a high level of customer satisfaction. 8. Maintain KPI dashboards, renewal forecasts, pipeline reports, revenue reports, and account performance summaries.

1. Minimum of 3 years of relevant experience in Tele Sales, Customer Service, Telecommunications, Call Center operations, or a related field. 2. Strong skills in Customer Retention, Customer Care, CRM Management, Telemarketing, and Tele Sales will be considered an advantage.