Dhaka, Motijheel, 22/04
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Customer Care Executive (Female)
Job Type
Full-Time
A Customer Care Executive is the frontline representative of an organization who answers customer queries, resolves complaints, and ensures positive service via phone, email, or chat.
They work to provide information regarding products/services, process orders, and maintain customer satisfaction.
This position requires excellent communication skills and patience.
Key Responsibilities of a Customer Care Executive:
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Customer Problem Solving: Resolve customer complaints or issues quickly and efficiently.
Information Provision: Provide accurate information about company products or services.
Communication: Maintain contact with customers via telephone, email, or social media.
Ensuring Satisfaction: Ensure a positive customer experience through professional behavior.
Record Keeping: Maintain records (Data Entry) of customer conversations and complaints.
Required Skills:
Communication Skills: Fluent speaking and writing skills.
Patience and Empathy: Ability to listen to and understand customer problems attentively.
Problem-Solving Ability: Ability to make quick and logical decisions.
Computer Knowledge: Proficiency in MS Office/Excel and CRM software.
Educational Qualifications:
Usually a minimum Bachelor's or equivalent degree, though educational requirements may be relaxed for experienced candidates.
Head Office:
28, Dilkusha Center, Floor-16, Motijheel, Dhaka, Bangladesh, 1000
Contact for price
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