Professinal Skills:
1) Customer Support & Engagement: Chat Support, Email Management, Customer Relationship Management (CRM), Inbound/Outbound Calling.
2) Sales & Telecommunications: Client Prospecting, Objection Handling, Lead Generation, B2B/B2C Sales, Retailing & Merchant Management.
3) Digital Marketing & Operations: Facebook Marketing, Social Media Page Moderation, F-Commerce Operations, Basic Search Engine Optimization (SEO).
4) Design & Visual Branding: Social Media Post Design, UI Layout Awareness, Basic Graphics Design (Canva/Photoshop Essentials)
Technical Skills:
1) Office Productivity: Microsoft Excel (Data Entry, Tracking, Reports), Google Sheets, Workspace Tools.
2) Tech Literacy: Computer Science Foundations, Multi-platform Software Adaptability, Remote Collaboration Tools (Zoom, Slack).
3) Time Management: Highly organized utilizing structured scheduling and time-blocking frameworks (e.g., Pomodoro technique).