Laptop Service Technician

Key Responsibilities: Diagnostics & Troubleshooting: Accurately inspect and diagnose hardware and software issues on premium commercial laptops, including ThinkPad, EliteBook, Latitude, and Surface devices. Hardware Repairs & Upgrades: Perform physical repairs, component replacements (such as screens, batteries, keyboards, and motherboards), and system upgrades (RAM and SSD installations) with precision and care. Software Setup: Install, configure, and update operating systems, essential software, and hardware drivers to ensure optimal device performance. Customer Consultation: Listen to customers' technical problems, explain the diagnosis in simple terms, provide accurate repair cost estimates, and offer expert advice on device maintenance or upgrades. Quality Assurance: Thoroughly test every laptop after repair or servicing to ensure all issues are resolved and the device meets quality standards before handing it back to the customer.

Required Skills: Hardware Proficiency: Expertise in safely assembling/disassembling premium laptops and replacing components (displays, batteries, RAM, storage). Software Skills: Proficient in operating system (OS) installations, software setups, and driver configurations. Troubleshooting: Ability to quickly and accurately diagnose hardware and software issues. Basic knowledge of chip-level repairing will be considered a strong advantage. Communication: Capable of explaining technical problems and solutions to customers in a clear, easy-to-understand manner.