The phone is just like new. Laminated all around including camera protector. It comes with the original box, charger, and cash memo. The only reason for changing it is due to a notification issue. Even with data turned on, I do not receive calls on Imo, WhatsApp, or Messenger, which is a huge problem for me. There is no other reason. If I get the global version of this model, I will exchange it. Redmi Note 14 Pro will also work.