Receptionist for Residential Hotel

Key Responsibilities - Welcome guests and residents in a warm and professional manner. - Manage check-ins, check-outs, and room reservations. - Answer phone calls, emails, and guest inquiries promptly. - Handle guest requests, complaints, and concerns with professionalism. - Maintain accurate guest records and process payments. - Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. - Monitor lobby activities and maintain a clean, organized reception area. - Assist with administrative and clerical tasks as required. - Prepare reports, maintain records, and manage documentation using Microsoft Office applications. Requirements

- Previous experience as a receptionist, front desk executive, or in customer service is preferred. - Must have good computer operating skills. - Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint). - Comfortable using email, printers, scanners, and hotel management software (training will be provided if required). - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Professional appearance with a positive attitude. - Ability to work flexible shifts, including weekends and holidays.