The phone has no physical or internal problems. It was opened once, but there are no issues. It fell from hand and the ribbon plug became loose, maybe that's why it wouldn't turn on, and when opened it was fixed like this. Full box is available. I will change the backshell now. There are no scratches on the display, only the gorilla glass is cracked. I want to exchange this and get the pro+ series. Performance is very good and battery backup is exceptionally good.