The phone has no physical or internal issues. It was opened once, but there was no issue. The ribbon plug became loose after a fall, maybe that's why it wasn't turning on; opening it fixed that. The full box is available. I will change the back shell now. There are no scratches on the display, just the Gorilla Glass is cracked. I want to exchange this and get the Pro+ series. The performance is very good, and you get very good charge backup.