The laptop has no issues. A new 8GB RAM was purchased and installed two months ago. Model: HP 15s-eq2xxx, Processor: Ryzen 5 5500U, Graphics: Radeon Graphics (2.10), RAM: 16GB DDR4 3200MHz, Storage: NVMe PCIe Gen3.0 x4 (500GB). Location: Tongi Jinu Market / Uttara. Phone017XXXXXXXX