Customer Support Executive

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Company Name

laziz agro limited

Job Type

Full-Time

Role overview: Handle all customer inquiries and complaints across Facebook, WhatsApp, phone, and in-person channels. Represent the Laziz Agro brand by ensuring every customer receives prompt, accurate, and warm service for our mustard oil, spice powder, rice, and other product lines. Key Qualifications: ✓Minimum SSC / HSC; Bachelor's degree preferred. ✓Fluent in Bengali (speaking and writing); basic English knowledge. ✓Skilled in using Facebook pages, Messenger, and WhatsApp. ✓0–2 years of experience (freshers can also apply). ✓Patient, polite, and eager to solve problems. Key Responsibilities: - Online Channels: Respond to Facebook page comments and inbox, answer order-related questions on WhatsApp, manage product reviews and complaints, ensure online order processing and delivery, monitor new customer leads. - Offline Channels: Answer customer questions professionally over the phone, assist customers visiting the office or depot, coordinate with the field sales team, support distributors and retailers, maintain contact with wholesale and restaurant clients. - Order and Complaint Management: Record every order and complaint in the tracker, inform the manager of unresolved issues, follow up on pending deliveries, process product return or exchange requests, prepare daily customer reports. - Brand and Product Knowledge.