Female Call Center Executive

• Handle incoming and outgoing customer calls professionally. • Respond to customer inquiries through phone, WhatsApp, and Facebook. • Take and confirm customer orders accurately. • Provide product information and assist customers with their queries. • Follow up on pending orders and customer requests. • Coordinate with the delivery team to ensure smooth order processing. • Maintain accurate customer records and order details. • Resolve customer concerns politely and professionally. • Achieve daily call and customer service targets. • Maintain a positive attitude and represent the brand professionally.

• Female candidates only. • Excellent communication skills in Bangla; basic English is an advantage. Good phone etiquette with a polite and professional attitude. • Basic computer skills (MS Word, Excel, Internet browsing). • Ability to use Facebook, WhatsApp, and other social media platforms. • Strong customer service and problem-solving skills. • Ability to work under pressure and manage multiple tasks. • Good organizational and time management skills. • Previous experience in customer service or a call center will be an added advantage (Freshers are also encouraged to apply). • Candidates with a personal laptop will be given preference.