Key Responsibilities:
♦️Promptly answer incoming WhatsApp calls from customers during the night shift.
♦️Respond to WhatsApp messages, queries, and feedback quickly and professionally.
♦️Provide accurate information and assistance regarding our products/services.
♦️Maintain a polite, friendly, and helpful tone in all voice and text interactions.
♦️Keep a basic record of customer issues and report important matters to the daytime team.